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Kierrätyskeskus’s loyalty programme is a programme for a responsible consumer that shares tips for a sustainable lifestyle, encourages reduced consumption of natural resources and enables eco-shopping at a lower cost. With us, you are more than a consumer!
Sign up as a Kierrätyskeskus loyalty member customer using the online form. As a loyalty member, you will receive a weekly newsletter in your inbox, full of news on sustainable living. You can choose the most convenient card – plastic card or Cardu app – to get at least 10% discount on your in-store purchases!
The weekly newsletter offers sustainable lifestyle tips and news about the new winds about the circular economy!
Loyalty members get 10% off in-store purchases, students get 20% off!
Be among the first to hear about upcoming promotions and benefits!
Sign up as a Kierrätyskeskus loyalty member customer using the form in the link. You can choose the type of card (plastic card or Cardu app) via the registration confirmation that will be sent to your email. Remember to take your customer number!
For all matters related to loyalty membership, please email us at: asiakastuki@kierratyskeskus.fi
For problems with the Cardu app, please contact Cardu directly: support@cardu.com
This is how it happens!
Both the Cardu digital card and the plastic card are free of charge, but if you lose the plastic card, we will charge you €5 to replace it.
In case of problems, please email us at: asiakastuki@kierratyskeskus.fi
Opiskelijakantikset saavat 20 % alennuksen myymäläostoksistaan.
Sign up as a loyalty customer using the online form and activate your student account at the store’s customer service desk the next time you visit the store. Bring with you a valid student certificate.The student discount is granted if the student meets the following conditions:– The student is 18 years old or older.– You are studying full-time in Finland at a university, higher education institution, university of applied sciences, vocational school or upper secondary school for an undergraduate degree.– Studies last for a continuous period of at least 8 months– No daily allowance or salary for studying
No student discount is granted:– For postgraduate students or graduates of universities and higher education institutions– For apprentices– For those in compulsory education– For students studying at a community college– For students studying abroad– For evening and multi-study students, if less than 60% of the studies are taught face-to-faceApproved student cards:Frank student cardsThe National Union of Vocational Students in Finland (SAKKI ry)AMIS card of Finnish Student Alliance – OSKU ryStudent card from MatkahuoltoInternational student identity cardUniversity student cardTuudo student ID
How and where can I become a loyalty member customer?You can become a loyalty member customer by filling in a membership form online, or at the customer service desk in any Kierrätyskeskus store.
I have a laminated loyalty member card, am I still a loyalty member?Laminated loyalty cards ceased to work on 30.9.2019. Since then, loyalty membership has required a renewed loyalty card (plastic card or Cardu digital card) and acceptance of updated loyalty terms and conditions.
I am a city employee, can I still get a discount as before?All discounts for different customer groups in Kierrätyskeskus are now bundled under one and the same loyalty member card. So become a loyalty member customer by filling in the form found on this page!
I used to get a discount with my pensioner card, can I still get it?All discounts for different customer groups in Kierrätyskeskus are now bundled under one and the same loyalty member card, so you don’t need a separate pensioner card. So become a loyalty member customer by filling in the form found on this page!
I used to get a discount with a student card, can I still use that to get a discount?All discounts for different customer groups in Kierrätyskeskus are now bundled under one and the same loyalty member card. The discount rate for full-time students will remain the same (20%), but you will need a loyalty member card. Join as a loyalty member customer online and activate your student discount at the customer service desk in any Kierrätyskeskus store. Bring with you a valid student certificate.
Can I combine a loyalty member discount with another discount in the store?It is not possible to combine discounts, but the discounted product will always be sold at the highest discount.
I am not yet of age, can I become a loyalty member customer?Unfortunately not, as our terms and conditions require you to be of legal age. However, you can become a loyalty member customer even on your 18th birthday!
I did not receive a confirmation message in my emailIf you did not receive a confirmation email about your loyalty membership, please check your email spam folder. The sender of the message is Pääkaupunkiseudun Kierrätyskeskus. If you still can’t find the message, please send us an email: asiakastuki@kierratyskeskus.fi
Where can I get my loyalty membership card?The card can be picked up at any Kierrätyskeskus store. A loyalty membership card is issued in exchange for a customer number, which you will receive when you join. Remember to save your customer number!
I can’t pick up my card, can it be mailed to me?Unfortunately, we do not have the resources to mail loyalty membership cards. Your details will be stored and you will receive your card the next time you visit the store. Please note that we will only issue the card in exchange for your customer number.
I can’t find my Kierrätyskeskus card in the Cardu app, what should I do?If you have registered as one of our loyal member customers using the form and selected Cardu as your card option, your card should automatically appear in your wallet in the Cardu app. If you can’t find the card, please contact customer support (asiakastuki@kierratyskeskus.fi) so we can look for it together.My Cardu app does not workContact Cardu customer service: cardu.com/tuki
I chose Cardu, but I would still like a plastic cardWe can change your digital card for a plastic one at store’s customer service desk. Please be prepared to prove your identity at customer service.
Can I block the ads sent by Cardu?The notifications in the Cardu app are card-specific and can be turned off in the card settings as follows (Android and iPhone): open the desired card in your wallet and tap the round info icon (white “i”). Turn off the slider “Allow notifications from this card”.
You can also turn off app notifications in your phone’s settings (depending on the model) under Notifications -> App notifications.
What information does Kierrätyskeskus share with Cardu and how does Cardu use it?Cardu’s privacy policy: cardu.com/en/tietosuojaseloste/
How is my data stored?You can find the answer to this question in our privacy policy. Read the privacy policy here.
I want my customer data to be deleted. What do I need to do?Send us an email to: rekisteriasiat@kierratyskeskus.fi
Who has access to my data?Your data security is important to us. The data can be checked by customer service desk staff, cashiers and agents dealing with loyalty membership issues.
I don’t have an email address, can I still become a loyalty member customer?Our loyalty programme requires a working email address.
My information has changed, I would like to update it. What should I do?Send your new contact details by email to asiakastuki@kierratyskeskus.fi or update them at the customer service desk in the store. Please be prepared to prove your identity at customer service desk. You can update your email address via the link in the green bottom bar of the newsletter.
Pääkaupunkiseudun Kierrätyskeskus’s (later Kierrätyskeskus) loyalty membership programme is a programme for responsible consumers, offering tips on sustainable living and encouraging people to reduce their consumption of natural resources.We are constantly developing the loyalty membership programme – we want to make it not only inspiring to live an ecological lifestyle, but also appealing to our customers. If you have ideas and tips in mind that would be just right for Kierrätyskeskus loyalty members, send us email at: asiakastuki@kierratyskeskus.fi!
New developments and features of the loyalty membership programme are communicated on the Kierrätyskeskus’s website, in newsletters and other customer communications.
Under the current terms and conditions of the loyalty membership programme, the discount is 10% / 20%. The terms of the contract may be amended.10% discount on purchases made in Kierrätyskeskus stores. The loyalty member discount does not apply to online store products, shipping, flowers, gift cards, or workshop products such as refurbished electronics, household appliances, bicycles, sharpened skates or Plan B products. An exception to this is craft and handicraft supplies, for which the discount is granted. The loyalty member discount cannot be combined with other discounts.
Students with a valid student certificate receive a 20% discount with a loyalty member card. Students join as a loyal member customer via the online form, but the student discount must be activated at the store’s customer service.
Saving purchase data
Purchases made with a loyalty member card are registered by product category with the aim of improving the selection and marketing of stores. In addition, the customer will receive an indicative estimate of the natural resource savings of their purchases based on the accumulated purchase data.
Becoming a loyalty member customer
Anyone aged 18 or over living in Finland with a working email address can become a loyalty member customer.
You can join as a loyalty member customer on the Kierrätyskeskus website or at any Kierrätyskeskus store.
Membership is free of charge. Benefits can be used as soon as the loyalty member card is activated.
All information requested at the time of joining must be correct and up-to-date. If the information changes later, it can be updated at the Kierrätyskeskus’s stores or by sending an email to asiakastuki@kierratyskeskus.fi. The personal data of a loyalty member customers are stored in the Kierrätyskeskus’s loyalty member customer register. Please click on the link below to read the Privacy Policy of Kierrätyskeskus.
A loyalty membership card is always personal!
The student discount is granted if the student meets the following conditions:– The student is 18 years old or older.– You are studying full-time in Finland at a university, higher education institution, university of applied sciences, vocational school or upper secondary school for an undergraduate degree.– Studies last for a continuous period of at least 8 months– No daily allowance or salary for studying
No student discount is granted:– For postgraduate students or graduates of universities and higher education institutions– For apprentices– For those in compulsory education– For students studying at a community college– For students studying abroad– For evening and multi-study students, if less than 60% of the studies are taught face-to-faceApproved student cards:Frank student cardsThe National Union of Vocational Students in Finland (SAKKI ry)AMIS card Finnish Student Alliance – OSKU ryStudent card from MatkahuoltoInternational student identity cardUniversity student cardTuudo student ID
Loyalty membership communication is an integral part of the Kierrätyskeskus’s loyalty membership programme. Communication related to loyalty membership is mainly done electronically. If you wish to opt-out from communications, you can do so by clicking on the link at the end of the newsletter.
Changes to the terms and termination of a loyalty membership agreement
Kierrätyskeskus has the right to change the terms and conditions of the loyalty membership agreement. We will endeavour to notify of any significant changes well in advance, at least one (1) month before the changes take effect. Minor changes may come into force without prior notice and will be notified on our website. The changes will also be communicated to our loyalty member customers.
You can terminate your loyalty membership by verbal notice in the store or by contacting our customer service: (asiakastuki@kierratyskeskus.fi).
The loyalty member card will expire if it is not used in connection with a purchase for three years (36 months).
19.3.2019
